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Saturday & Sunday 10:00 - 17:00
Admin Monday - Friday
09:00 - 18:00
Telephone: 0844 756 00 56
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Please read these terms and conditions carefully. They apply to all holidays and flights described in our brochure / website and they deal with your rights and obligations to us and ours to you. We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochure / website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 6142. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
If you book arrangements other than a package holiday from our brochure / website, the financial protection referred to above does not apply.
As soon as we dispatch your holiday confirmation invoice, but not before, your contract with Just Sunshine takes effect. Once the contract is made, we are responsible to you to provide the holiday you have booked and you are responsible to us to pay for it subject to our advertised terms and conditions detailed elsewhere in the brochure/website. Please note it is important to check carefully the written confirmation of your booking when you receive it, or, if booking late, that all the details are exactly as requested at the time of booking. Our responsibility is to provide you with the holiday you have booked as described in the brochure/website and as confirmed to you. If you wish to cancel or change your booking you may have to pay cancellation or amendment charges. With parties of two or more people, the person who makes the booking accepts responsibility for making all payments to Justsunshine.com for all members of the party. We will send all documents and other information to that person who will, in turn, be responsible for ensuring that the other members of the party are kept fully informed.
All prices in the brochure/website are in pounds sterling per person and are based on two people sharing a twin/double room. As our brochure/website is prepared many months before the start of the holiday season to which it relates, we reserve the right to raise or lower prices at any time before you book. If, at the time of booking your holiday, the price has changed from that shown in the brochure/website you will be advised of the new price applicable to your booking before you confirm the holiday reservation.
Payment for your holiday is as follows : a) if you book more than 10 weeks before your holiday departure date you are required to pay a deposit of at least £100 per person ( £150 for long haul holidays such as Egypt). The balance is payable 10 weeks before departure. b) if you book less than 10 weeks before departure you must pay the full price of your holiday at the time of making the booking. Payment may be made by cheque (if there is time to clear it to meet the payment schedule shown above; you should allow 5 working days for clearance from the time we receive it) or with a credit or debit card (a surcharge may apply) acceptable by Just Sunshine.
If you have paid your deposit by debit/credit card, Just Sunshine will automatically debit the balance due from the same card unless advised in writing not to do so. We reserve the right to cancel your holiday if you fail to make payment on time. In this case, you will lose your deposit. Please note Just Sunshine does not send payment reminders or receipts.
If you have a special request which does not form part of the holiday as described in the brochure/website (for example, dietary requirements or room location) please let us know. We will always try to provide such requests but cannot guarantee to do so. Under no circumstances will such requests be accepted by us to form part of our contractual obligations and there will be no liability on our part if they are not met.
It is a condition of booking that you take out Just Sunshine holiday insurance or arrange another policy which provides you with at least the same amount of cover. The cost of medical and other treatment overseas can be high, and, if no insurance is taken, we will not be able to assist you in any way. Please also ensure that you are fully protected against possible flight delays. If you do not take our insurance, we require you to give us details of the alternative insurance you have arranged. As cancellation cover applies immediately, no refund of insurance premiums can be made. We believe the cover offered by Just Sunshine's insurance is perfectly adequate for our holidays but, should you need additional cover for whatever reason, or should you wish to increase the insured amounts, it is your responsibility to arrange additional cover. If we cancel your holiday, we will refund you the insurance premium but only if you have taken out Just Sunshine holiday insurance.
Should you wish to change any of the details of your booking once the booking is confirmed by us, we will do our best to help. However, we have no obligation to make any change other than to allow you or any member of your party who is prevented from travelling to cancel the booking. Any changes must be confirmed in writing by the person who made the booking. Please note that a change of resort or flight will be treated as a cancellation and re-booking. Please note too that we cannot accept any changes communicated to us by any other person on the booking. All correspondence should be sent by recorded delivery. If an amendment to the holiday is possible, a charge will be made as outlined in the scale below :
|When notification of changes received by us||Change of name only||Other changes|
|More than 70 days before departure||£50 per name change||£60 per person|
|Within 70 days of departure||Cancellation charges||Cancellation charges|
In addition to the charges shown above we may also have to charge you any additional costs involved. Scheduled airlines and certain charter airlines normally regard name changes and date changes as a cancellation and re-booking so any name change at any time may incur a 100% cancellation charge. It is not possible to change your departure date to a later or earlier date without incurring charges as shown under 'other changes'.
If you wish to make any change whilst on holiday (e.g. upgrading or changing your accommodation or extending / curtailing your stay) all requests are subject to availability and normal booking conditions will apply. There will be cancellation and / or amendment charges if you change from one hotel / cruise to another during your holiday.
In certain cases we start to incur costs for your holiday from the time we confirm your booking. Should you cancel, the closer your departure date is, the less likely we will be able to re-sell the holiday. It follows, therefore, that if you cancel your holiday there will be a cancellation charge, and the later the cancellation, the higher that charge will be. If you wish to cancel your holiday, the cancellation must be in writing and authorised by the person in whose name the booking is invoiced. These written instructions should be sent immediately to our administration department. Letters should be sent by recorded delivery. Cancellation takes effect from the date we receive your letter. Cancellation charges will be calculated as set out in the table below and will be notified to you within 2 weeks of cancellation (please remember these charges also apply if you fail to make payment on time and, as a result, we cancel your holiday) :
|When the cancellation letter is received by us before departure||Charges as a % of total holiday cost (excluding insurance premiums)|
|More than 70 days||Deposit|
|42 - 70 days||60% or deposit if greater|
|22 - 41 days||80% or deposit if greater|
|Departure date to 21 days||100%|
Please note that if you cancel your holiday for a reason covered by your insurance policy (whether arranged through us or otherwise) you will be able to reclaim your cancellation charges subject to any excess payable. Cancellation charges exclude the insurance premium which is not refundable. Christmas / Easter holidays and holidays involving scheduled flights may involve higher cancellation charges and these will be advised at the time of the proposed cancellation.
The Just Sunshine brochure/website is prepared many months before the holiday season (to which it relates) commences so changes may be made to the information contained in it. If any material changes occur before you book, we will tell you at the time of booking. It may be necessary, even after we have confirmed your booking, to amend your holiday arrangements. Most changes will be of a minor nature and will have little effect on your holiday. If possible, we will inform you as soon as possible before your departure but will have no other liability to you. Occasionally we may have to make a significant change (including cancellation) to your holiday after confirmation. Significant changes are as follows :
* Change of UK departure airport (other than Gatwick, Heathrow, Stansted or Luton which are all classified as a London airport, *A change of your time of departure from the UK by more than 12 hours, * Change of resort area, * Change of accommodation where the new accommodation is of a lower category (where applicable). If we have to make a significant change we will notify you as soon as possible and you may then : a) Accept the change and the contract between us will be varied to incorporate the change. b) Purchase another available holiday from us at its advertised price. c) Withdraw from the booking completely in which case we will refund all monies paid to us.
If you accept a major change, or if we cancel your holiday and if you choose option "a" or "b", we will, as a minimum, compensate you according to scale A below, in addition to any refund. . If you choose option "c", we will, as a minimum, compensate you according scale B. Compensation is only payable in cases where we cancel or make a significant change after the balance due date unless the reason for the cancellation or change is caused by force majeure.
|Notice of Cancellation||Compensation per full fare paying passenger|
|Prior to departure||Scale A||Scale B|
|More than 70 Days||£0||£0|
Force Majeure : This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your holiday. If you or any member of your party suffers damage as a result of our failure to perform, or our improper performance of our agreement with you for the provision of your holiday, we accept liability except in the following circumstances :
a) if the failure or improper performance is your fault or the fault of any member of your party
b) if the failure is the fault of someone else not connected with the provision of the services which make up the holiday which we have confirmed to you
c) any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised
d) any event where we or the supplier of any service, even with due care, could not foresee or forestall
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative or local agent immediately who will endeavour to put things right. If you wish to pursue your complaint on return to the U.K., you must write (and send by recorded delivery) to our "Customer Services Department " at "Sunshine House, 7 Cutler Street, London, E1 7DJ" giving your booking reference and all other relevant information.
We regret we cannot, at any time, accept telephone calls relating to complaints nor can we accept any complaint received more than 28 days after your return to the U.K. Please note that compensation and/or refunds, where applicable, will be paid to the person in whose name the booking was made.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
The flights in our brochure/website are scheduled to be operated by Air Atlanta, Astraeus Airlines, BMI, British Airways,Cyprus Turkish Airlines, Tunisiair, First Choice, Thomsonfly, Thomas Cook, MyTravel Airlines, Monarch, Turkish Airlines, Olympic Airways, Nouvelair, Carthago, Excel Airways, Pegasus, Onur Air, , Ryanair and Easyjet. However, we reserve the right to change airlines and aircraft type without notice. Such changes will not be regarded as "significant" and you will not be entitled to cancel your holiday without paying the appropriate cancellation charge (see "If You Cancel"). Certain flights may require a technical stop en route (e.g. refuelling or picking up passengers). Where this is known in advance you will be advised accordingly. Although the flight times in our brochure/website are correct at the time of going to press, they are subject to alteration by, amongst other things, the various UK and overseas airport scheduling committees. You may be entitled to cancel your holiday booking without penalty or to receive compensation when the change to your flight times is 12 hours or more (see "If We Make Changes"). All bookings are accepted subject to the Civil Aviation Authorities granting the relevant licences. You are reminded that aircraft captains have absolute authority over the aircraft and its passengers while boarding or in flight. The captain or other authorised representatives or the airline(s) can refuse to carry anyone if they are unruly or deemed unfit to travel or are seen as a danger to the flight or any other passengers. This decision is final and not open to appeal. If you are refused carriage in these circumstances, your holiday will terminate immediately as will the contract between you and Just Sunshine and we will have no further responsibility or liability to you.
When you book a Just Sunshine holiday you accept responsibility for the proper conduct of yourself and, where applicable, your party whilst on holiday. We reserve the right to cancel any holiday at any time. We also reserve the right to cancel or terminate your holiday and/or that of any member of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or other operator of such flight or other means of transportation.
The contract arising from any confirmed holiday booking is to be interpreted and is subject to the law of England. We agree to submit any dispute or claim under it to the English Courts (if you live in England or Wales) or to the Scottish courts ( if you live in Scotland)
Please note that all holidays in our brochure/website are subject to availability and may be withdrawn without notice.